1ex Privacy Policy — How We Keep Your Information Secure

1 Introduction

1ex (https://1ex.onl) is an international-standard online gaming platform built with Bangladesh players in mind. We believe the best way to earn your trust is through complete transparency about how we handle your personal information.

This Privacy Policy ("Policy") applies to the 1ex website, mobile app, and all related services. It explains in detail how your information is collected, stored, used, and when it may be shared with third parties.

1ex always complies with applicable international data protection laws and cybersecurity standards. Our goal is to give you a safe, trustworthy, and enjoyable gaming experience — where your data remains in your control at all times.

2 What Information We Collect

When you register and use the 1ex platform, we may collect the following types of information:

3 How We Collect Information

1ex collects your information through several methods. Each method is fully transparent and based on your consent:

• Directly Provided Information: Information you provide directly through registration, KYC verification, deposit forms, or support chat.
• Automatically Collected Information: When you use our website or app, certain information is collected automatically through cookies, log files, and tracking technologies.
• Third-Party Sources: Limited data may be received from payment providers (Mobile Banking, Nagad, Rocket), identity verification agencies, and fraud prevention services.
• Referral Program: If you joined through a referral link, the referring user's referral information will be recorded.

4 Purpose of Data Use

1ex uses your personal information only for the specific purposes listed below. We never use your data for anything unrelated:

• Creating, verifying, and securely managing your account.
• Processing deposits, withdrawals, and other financial transactions.
• Complying with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations.
• Responsible Gaming monitoring and early identification of potential problem behavior.
• Providing customer service and support.
• Sending you personalized offers and promotions based on your preferences (you can opt out at any time).
• Ensuring platform security and preventing fraud.
• Fulfilling legal obligations and submitting reports to regulatory authorities.
• Improving service quality and developing new features.

5 Sharing Information with Third Parties

1ex never sells your personal information. However, there are limited cases where we may need to share data with trusted third parties:

• Payment Providers: Only the minimum necessary data is shared with approved payment gateways — including Mobile Banking, Nagad, and Rocket — to process transactions.
• KYC Verification Providers: We work with licensed verification services to confirm user identities.
• Game Software Providers: Data required to operate specific games may be shared with licensed game developers.
• Law Enforcement Agencies: If we receive a court order or lawful government directive, we are legally required to provide the relevant information.
• Fraud Prevention Networks: Certain data may be shared with industry-recognized security networks to help detect and prevent fraudulent activity.

6 Cookies Policy

1ex uses cookies and similar technologies on its website and app to improve your experience. Cookies are small text files stored on your device.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your language preference and theme settings. You can turn these off if you prefer.
• Analytics Cookies: To understand which pages are visited most by users. You can turn this off if you prefer.
• Marketing Cookies: To show you relevant ads based on your preferences. Completely optional.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working properly.

7 Data Storage & Protection

1ex follows the highest industry standards to protect your information. Our security measures include:

• 256-bit SSL/TLS Encryption — All data transmissions are encrypted.
• AES-256 Encryption — Sensitive data stored in the database is encrypted.
• Two-Factor Authentication (2FA) — An extra layer of security for account login.
• Regular Security Audits — Third-party experts regularly audit our systems.
• Firewall & DDoS Protection — Advanced cyber attack prevention at the server level.
• Restricted Staff Access — Only authorized personnel can access specific data.

Your information is typically retained for as long as your account is active and for as long as required to meet legal obligations after that (generally 5-7 years).

8 Your Rights

As a 1ex user, you have the following rights over your own data:

To exercise any of the above rights, please contact our support team. We typically respond within 30 business days.

9 Children's Privacy

1ex is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

Age is verified at registration and reconfirmed during the KYC process. If we become aware that a minor's information is in our system, it will be deleted immediately and the associated account will be closed.

10 Policy Changes

This Privacy Policy may be updated to reflect changes in law, technology, or our services. For any significant changes:

• A notification will be sent to your registered email or phone number.
• A summary of changes will be displayed when you log in to the platform.
• The effective date of any updated policy will be shown at the top of this page.

Continued use of 1ex after any changes takes effect will be considered your acceptance of the updated policy. If you do not agree to the changes, you may request to close your account at any time.