Gaming is for enjoyment — not stress. At 1ex, we believe every player should know their own limits. Here you will find all the information, tools, and support for responsible play.
Online gaming and betting are forms of entertainment. But when they spiral out of control, they can negatively affect your personal life, family, and finances. At 1ex, we are more than just a gaming platform — we are your partner in a healthy and enjoyable experience.
Responsible gaming means knowing your budget, managing your time, and accepting wins and losses as a normal part of play. At 1ex, we encourage every player to embrace this culture and provide all the tools needed to do so.
Remember — gaming should never be seen as a source of income. It's entertainment, just like watching a movie or enjoying a sport. If you set a clear budget and a time limit before you play, gaming won't have any negative impact on your life.
Our responsible gaming policy is designed with Bangladeshi players in mind. All information is presented in plain, clear language so there is no room for confusion. We believe that being informed makes decision-making easier.
The three core pillars of responsible gaming are: Set Limits, Time Management and Seeking help when you need it. 1ex is always ready to support you in all three of these areas.
Chasing losses by playing repeatedly to win back money
Hiding your gaming from family or friends
Borrowing money to play beyond your budget
Feeling restless or irritable when unable to play
Gaming at the expense of work, studies, or sleep
A strong urge to keep playing even after winning
We provide multiple tools and features to help keep you safe — completely free of charge.
Set daily, weekly, or monthly deposit limits. Once set, increasing a limit takes effect after 24 hours, while lowering one is immediate.
Set a daily time limit before you start. Once it's up, the system will automatically prompt you to take a break.
Take a voluntary break from 24 hours up to 30 days. You will not be able to log in to your account during this period.
Exclude yourself from the platform for 6 months to 5 years. No promotional communications will be sent during the self-exclusion period.
Once you lose a set amount, your session will automatically end. There is no way to exceed your budget.
Pop-up notifications will appear at regular intervals showing how long you have been playing and how much you have won or lost. Stay aware.
Stick to these simple rules and gaming will always stay enjoyable.
Decide how much money you are willing to spend before you start playing. Once that budget is gone, take a break for the day.
Set a timer. When the time is up, stop playing — whether you are winning or not.
Don't place big bets out of anger or frustration after a loss. Play with a clear head.
Gaming is for entertainment. Expecting a regular income from it only adds pressure.
If the people close to you know you play, they can more easily spot any signs of a problem.
Alcohol and other substances impair your judgment. Avoid gaming while under their influence.
Take breaks during long sessions — eat, go for a walk, and step away from gaming from time to time.
Admitting you have a problem isn't weakness — it's courage. Our support team is always here for you.
You can activate these tools at any time from your Account Settings.
Set your own daily, weekly, or monthly limits. Any increase takes 24 hours to come into effect.
Get a reminder every 30, 60, or 90 minutes to keep track of how long you've been playing.
Take a break from 1 to 30 days. All gaming activity will be automatically suspended during this time.
For a long-term break, lock your account for 6 months to 5 years. Apply through support.
View a detailed report of your gaming patterns, time spent, and expenditure. Analyze it yourself.
Assess your gaming habits and take action if needed.
Stick to a set budget, manage your time, and take wins and losses in stride.
Occasionally exceeding your budget, chasing losses, or hiding your activity from family.
You are unable to control your gaming, taking on debt, and your work or relationships are suffering.
1ex strictly ensures that no minors are able to participate on the platform. Age is verified at registration and reconfirmed through identity documents during the KYC process.
If children or teenagers at home have access to your devices, use parental control software. Always set a strong password for your 1ex account and log out after every session.
If you suspect a minor is using 1ex, please notify our support team immediately. We will investigate the account right away and take the necessary action.
Keep parental controls enabled on your devices
Check your browser history regularly
Have an open conversation with your children about the risks of online gaming
Use a strong password for your account
Always log out after each session
Keep your payment cards and banking details secure
Gaming at 1ex means a safe, controlled, and enjoyable experience. Open an account today and become part of a responsible gaming culture.
Gaming is prohibited for anyone under 18. If you have a concern, contact support immediately.